KDExpress shall provide compensation equal to 30% of the declared value of the goods, up to a maximum limit of $200 per shipment for shipment handle by KDExpress, in the event of circumstances such as fire, explosion, airline-related loss, cancellation, customs confiscation, destruction of goods, or any other unforeseen incidents.
If the shipment is transferred to a third party for transportation, the liability for loss or damage will be subjected to the compensation regulations and policies of that third party. KDExpress will adhere to the liability terms and conditions set by the third party in such cases.
KDExpress shall offer full compensation equivalent to 100% of the declared value of the goods in the event of physical damage or loss, provided the customer selects a service option that includes price declaration and goods insurance.
I hereby grant KDExpress the authority to manage the packaging process on my behalf and commit to pay the associated invoice accordingly.
I acknowledge the inherent risk of goods sustaining damage during transportation, whether packed by me or by a KDExpress agent following my provided guidelines.
Any claims pertaining to services or goods must be submitted within 24 hours of the delivery time for evaluation.
The estimated delivery time serves as a guideline, and KDExpress shall not be held liable for delays resulting from customs clearance, aircraft-related issues, or changes in political policies.
All shipping costs must be prepaid by the sender.
Domestic & International
Definitions
“Antiques” means Insured Goods that include artwork, collectibles and old and authentic objects of personal property which were made, fabricated or manufactured a significant period of time before the present, and which have a unique appeal and enhanced value mainly because of its age.
“Electronics” means products that are dependent on electricity in order to function, including but not limited to: TVs, audio/visual equipment, laptops, mobile phones and tablets, notebooks and gaming systems, but excluding lights, lighting equipment, copiers and printers and printer accessories.
“Furniture” means Insured Goods that are furniture, signs, lights, lighting equipment, copiers and printers and printer accessories
“General Merchandise” means new, used or refurbished Good(s) that are not classified as Electronics, Furniture or Antiques.
“Other Merchandise” means Electronics or Antiques
Insurance Coverage:
a) <$2,500 General Merchandise: Claims Payout for General Merchandise with a Total Insured Value up to $2,500 incurs no deductible.
b) >$2,500 General Merchandise: Claims Payout for General Merchandise with a Total Insured Value exceeding $2,500 is subject to a deductible of either 1% of the Total Insured Value or $65, whichever is greater.
c) <$2,500 Other Merchandise: Claims Payout for Other Merchandise with a Total Insured Value up to $2,500 incurs no deductible.
d) >$2,500 Other Merchandise: Claims Payout for Other Merchandise with a Total Insured Value exceeding $2,500 is subject to a deductible of either 3% of the Total Insured Value or $85, whichever is greater.
e) <$1,500 Furniture: Claims Payout for Furniture with a Total Insured Value up to $1,500 incurs no deductible.
f) >$1,500 Furniture: Claims Payout for Furniture with a Total Insured Value exceeding $1,500 is subject to a deductible of either 3% of the Total Insured Value or $95, whichever is greater.
g) Per Claim Limit: Our Insurance covers up to a specified amount per conveyance or location.
h) Term of Coverage: Coverage starts when goods leave the Pickup Location and ends upon delivery, storage, or 60 days after Discharge Overside.
Exclusions – Specific to Each Category:
a) General Merchandise, Electronics, or Furniture: Excludes damage due to rust, oxidization, discolouration, scratching, denting, marring, chipping, mechanical, or electrical derangement.
b) Antiques: Requires prior approval, professional packing, proof of value, and excludes damage due to temperature variation.
Exclusions – Product Categories:
a) Prohibited Items: Insurance does not cover items prohibited by Carriers.
b) Excluded Commodities: Insurance does not cover the following commodities including but not limited to live plants or animals (including reptiles, snakes, birds, insects, etc.), bullion, currency, money, securities, accounts, bills, deeds, evidence of debt, notes, stamps, gift/phone cards/tickets (such as movie, concert, athletic event, etc.), documents, precious metals (gold, silver, etc. in forms of ingots, bullion, coins, etc.), human remains (including ashes), medical samples and/or biological products/diagnostic specimens, blood, blood products, plasma, embryos, human or animal specimens or tissues, urine, bodily fluids, counterfeit, illegal or pirated goods or material, industrial diamonds/carbons/ gems, gemstones, any item(s) the carriage of which is excluded by any law, regulation or statute of any federal, state or local government to or through which the shipment may be carried., perishable/temperature controls insured goods/foods/beverages, non-perishable foods/commodities/beverages including alcohol/spirits/wine, wood & paper product, metals (i.e. steel, etc.), tobacco, pharmaceuticals, personal effects/household insured goods incl. automobile.
c) Custom Quote Products: Coverage for the following items requires a custom quote:
ii) radioactive / hazardous / restricted or controlled items;
iii) vehicles/automobiles such as cars, vans, pickup (new/used);
iv) boats, atvs, motorcycles, etc.(new/used);
v) ammunition, explosives, arms and military equipment; and
vi) machinery & heavy/industrial/construction equipment.
Exclusions – Incorrect Inputs:
KDExpress may decline claims for incorrectly addressed or insufficiently packed shipments, losses obtained fraudulently, incorrect details, or delivery to the wrong address due to input errors.
Exclusions – Conditions In Transit:
a) In no case shall Insurance cover the following:
i) loss, damage, or expense attributable to your wilful misconduct;
ii) ordinary leakage, ordinary loss in weight or volume, or ordinary wear and tear of the subject-matter insured;
iii) loss, damage, or expense caused by improper packaging that is not in adherence with the terms and conditions of the applicable Carrier;
iv) loss, damage, or expense caused by inherent vice or nature of the Insured Goods;
v) loss, damage, or expense proximately caused by delay, even though the delay be caused by a risk insured against;
vi) loss, damage, shortage arising out of loss of market, delay, loss of use, clean-up costs, decay, inherent vice, or other deterioration, any remote or consequential loss, whether or not arising out of a peril insured against or changes in temperature or humidity.
vii) loss, damage, or expense arising from insolvency or financial default of the owners managers charterers or operators of the vessel;
viii) loss, damage, or expense arising from the use of any weapon of war employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter;
ix) unseaworthiness of vessel or craft containing the Insured Goods,
x) unfitness of vessel craft conveyance container or liftvan for the safe carriage of the Insured Goods.
xi) war civil war revolution rebellion insurrection, or civil strife arising therefrom, or any hostile act by or against a belligerent power;
xii) capture seizure arrest restraint or detainment (piracy excepted), and the consequences thereof or any attempt thereat;
xiii) derelict mines torpedoes bombs or other derelict weapons of war;
xiv) caused by strikers, locked-out workmen, or persons taking part in labour disturbances, riots or civil commotions
xv) resulting from strikes, lock-outs, labour disturbances, riots or civil commotions; or
xvi) caused by any terrorist or any person acting from a political motive.
b) Excluded Damage. Insurance does not provide coverage for Insured Goods that experience the following damage during transit: Scratching, chipping, denting and marrying unless caused by an Insured Peril; Mechanical and/or electrical derangement; Pre-existing damage; Rust, oxidation or discoloration; Delay, loss of market, loss of use, unexplained loss, mysterious disappearance or any consequential loss; Neglect of the Insured to use all reasonable means to save and preserve the insured property at and after any disaster insured against, or when the insured property is endangered by fire in neighbouring premises; Loss due to rodents, insects or vermin; Theft by any person or persons in the Insured’s service or employment, whether the theft occurred during the hours of such service or employment or not; Nuclear reaction or nuclear radiation or radioactive contamination, all whether controlled or uncontrolled, and whether loss be direct or indirect, proximate or remote, or be in whole or in part caused by, contributed to, or aggravated by the perils insured against in this policy; however, subject to the foregoing and all provisions of this policy, direct loss by fire resulting from nuclear reaction or nuclear radiation or radioactive contamination is insured against by this policy.
Exclusions – Value Of Goods:
a) The final amount of any amounts payable to you upon any successful claims for missing or damaged Insured Goods pursuant to these Insurance Terms is limited specifically to the amount of Total Insured Value you declared upon purchase of Insurance for a Shipment. You hereby waive any and all amounts of your claim in excess of the Total Insured Value.
b) Claims for repairs shall be payable for the fair market costs of such repairs
Carrier Deadlines for Claim Submission:
| Courier | Lost Claims | Damage Claims |
| UPS | Claim must be submitted within 6 months of the pick-up date. | Claim must be submitted within 60 days of delivery date. |
| Canpar | Claim must be submitted within 180 days of the pick-up date. | Damage must be reported within 30 days of delivery date. Claim must be submitted within 60 days of delivery date. |
| Purolator | Claim must be submitted within 90 days of the pick-up date. | Claim must be submitted within 60 days of delivery date. |
| FedEx | Claim must be submitted within 9 months of the pick-up date. | Claim must be submitted within 21 days of delivery date. |
| ICS Courier | Claim must be submitted within 9 months of the pick-up date. | Claim must be submitted within 60 days of delivery date. |
Required Documents for Submitting a Claim
- Cost/purchase invoice
- Photos of the damaged package (before unpacking)
- Photos of the damaged product itself
- Photos of how the shipment was packaged prior to shipping (if available)A detailed description of loss or damage including the value of the claim must be provided