Privacy Policy
The Privacy Notice describes how the personal information we collect from customers and businesses will only be used with whom we may share that information. This Privacy Policy describes how we protect our customers’ personal information when visiting the KDExpress website.
Privacy Policy is not a contract created for the sake of rights and obligations.
We do not apply this Privacy Policy to agents and branches of KDExpress throughout Canada and Vietnam. These practices may vary across countries and territories.
- Information We Collect
When accessing our website and using some services at kdexpress.ca, you may be required to submit personal information (Email, Full name, Contact phone number…). All information must be accurate and legal. KDExpress is not responsible for any legal liability of the declared information. We will not handle any complaints if we consider that the information provided initially by the internet user is incorrect.
We may also collect information about your website visits, including the number of pages you view, the number of links and other information related to the https://kdexpress.ca website. We also collect information about the Web browser (Browser) you use every time you visit https://kdexpress.ca, including IP address, type of web browser, languages, time and the addresses accessed by the web browser.
When KDExpress picks up, delivers goods or provides other services, we may collect information about your location. We may supplement data to determine the actual location of a physical address via GPS, Postal code, longitude, latitude or images of different locations.
- How we use the collected information
Personal information collected is used for our services, including delivery, shipment tracking, customer advice, promotions and contacts with the accounting department and customer service.
In addition, based on the information collected above, we will improve the limitations of customers’ complaints to improve our customer service.
- Information storage time
All data collected and kept confidential on kdexpress.ca .’s server will be stored until there is a request to eliminate it.
- Information We Share
We will not rent, sell or disclose your Personal Information to unrelated third parties without your consent, except as set forth in this Privacy Notice.
Service Providers: We may hire other companies or individuals to provide certain services or act on our behalf in analyzing customer data, or performing marketing research and currently consulting services. These partners (“Service Providers”) will only have access to personal information necessary to perform these functions on our behalf and are required to keep customer information confidential such as ourselves. Service providers are prohibited from using your personal information for any other purpose.
Cargo company: If you access the website www.kdexpress.ca – your name, phone number and delivery information, we will provide our delivery and receiving partner to carry out and deliver the goods to you. In some cases, goods will be shipped directly from our agents to you. In this case, only your name, shipping address, and phone number will be provided to them for the purpose of completing your purchase order.
Law enforcement and user protection: To the extent permitted by law, we will disclose your personal information to government agencies or legally required third parties with your consent or your legal representative. We may also legally use or disclose your information to perform due diligence, report or collect a debt, fight fraud, or protect the interests of our customers and us.
- Commitment to protecting customer’s personal information
Members’ personal information on www.kdexpress.ca is committed to absolute confidentiality in accordance with KD Express’s personal information privacy policy. The collection and use of information are only used with the consent of that customer unless otherwise provided for by law.
In case the information server is attacked by a hacker leading to the loss of members’ personal data, KD Express will be responsible for notifying the incident to the investigating authorities for timely handling and notifying our customers.