About KDExpress:
KDExpress is a leading company in international transportation and logistics, specializing in providing shipping solutions from Vietnam to Canada and other countries. With a professional team and a strong network of partners, we ensure that our customers receive fast, safe, and cost-effective shipping services. Our mission is to be a bridge that helps businesses and individuals optimize their logistics processes, contributing to our clients’ success.
To meet the growing market demand, we are looking for potential candidates for the position of Logistics Coordinator.
Job Description:
Logistics Management
- Oversee daily logistics and transportation activities, including shipping, receiving, warehousing, and scheduling deliveries.
- Ensure compliance with company policies, customer requirements, and applicable regulations for all shipments.
- Collaborate with shipping lines to track and oversee import shipments, prepare required documentation, and submit the e-manifest using online platforms.
- Manage customs clearances for shipments, ensuring adherence to both international and domestic regulations.
Team Leadership
- Lead and supervise logistics coordinators, customer service representatives, and warehouse staff.
- Provide training and mentorship to foster team development and achieve performance goals.
- Encourage a collaborative and productive work environment.
Customer Services
- Serve as the primary contact for customer inquiries regarding logistics and shipments.
- Resolve customer complaints promptly and ensure timely updates on shipment statuses.
- Develop and maintain relationships with key account customers, ensuring their needs are met efficiently.
Process Improvement
- Identify inefficiencies within logistics operations and implement strategies to improve performance and reduce costs.
- Develop and enforce standard operating procedures (SOPs) for streamlined logistics workflows.
Inventory and Warehouse Management
- Monitor and control inventory processes to maintain accurate stock levels and minimize discrepancies.
- Ensure that warehouse operations adhere to safety and operational standards.
- Vendor and Partner Relations
- Collaborate with freight forwarders, carriers, and third-party vendors to optimize delivery schedules.
- Negotiate contracts and rates to achieve cost efficiencies.
Sales and Marketing Support
- Lead efforts in identifying and securing new leads and key accounts to grow sales.
- Manage and engage with the company’s social media fan pages to attract and convert customers.
- Collaborate with marketing teams to enhance brand visibility and acquisition strategies.
Reporting and Analytics
- Track logistics metrics, including delivery times, shipment costs, and service quality.
- Prepare detailed reports with actionable insights for management.
Job Requirements:
- College or University degree in Business, Logistics, or a related field.
- Proficiency in English and Vietnamese (both written and verbal).
- Experience in logistics, sales, or shipping services is an advantage.
- Strong communication skills, with a professional and persuasive customer service approach.
- Quick-thinking, with the ability to close sales and manage time effectively.
- High sense of responsibility, positive working attitude, and professionalism.
- Proficient in basic computer skills and office software.
- Experience working with both retail and B2B clients is a plus.
Work Location:
- At Office: Office: 4450 Juneau Street, Burnaby, BC, Canada, British Columbia
Benefits:
- Attractive base salary + commission based on sales performance.
- Opportunity to work and grow in a dynamic international logistics environment.
- Clear career advancement and personal development opportunities.
- Comprehensive training on logistics processes and sales skills.
How to Apply:
If you are passionate about sales and want to grow your career in the international logistics industry, send your CV to hr@kdexpress.ca with the subject line “Application for Logistics Coordinator”
